Refund policy
Thank you for shopping with Whipsicles. Every product is handcrafted in small batches with care. Please read the following policy before placing your order.
Delivery delays, lost parcels & damaged shipments
Whipsicles partners with trusted courier companies and shipping aggregators to deliver your orders safely. While we make every effort to ensure timely delivery, we are not a courier company and cannot guarantee delivery timelines once a shipment has been handed over to the courier partner.
If your order has not been delivered within the estimated delivery period shown in your tracking details, please contact us at whipsicles@gmail.com with your order number. We will coordinate with the courier partner to help resolve the issue as quickly as possible.
If your tracking status shows "Delivered" but you have not received your parcel, you must notify us within 48 hours of the delivery status update. After this period, courier partners generally do not accept investigations or claims, and we may be unable to offer a replacement or refund.
If your parcel arrives damaged, tampered with, or contains damaged products, please record a continuous, unedited unboxing video beginning before opening the parcel and clearly showing the shipping label, outer packaging, inner packaging, and products received and contact us within 24 hours of delivery along with photographs of the package and product so we can investigate the issue with our courier partner.
Please email the unboxing video, photographs, and your order number to whipsicles@gmail.com within 24 hours of delivery. Claims made without an unboxing video or after 24 hours may not be eligible for replacement or resolution, as courier claims are subject to strict timelines.
Due to the hygienic and personal care nature of our products, all sales are final. We do not accept returns or exchanges on opened, used, or correctly supplied products.
However, we will gladly assist you if:
You receive a damaged product.
You receive an incorrect product.
Your order is incomplete.
To request assistance, please email whipsicles@gmail.com within 24 hours of delivery with:
Your order number.
Clear photographs of the product.
A continuous, unedited unboxing video.
Once verified, we may, at our sole discretion, offer a replacement, store credit, or refund where appropriate.
Refunds, where approved, will be processed to the original payment method within 7–10 business days after approval.