Shipping policy
Last Updated: 24 October 2026
Thank you for shopping with Whipsicles. Every product is handcrafted in small batches with care. Please read the following policy before placing your order.
Whipsicles currently ships across India.
Order Processing
Ready-to-ship orders are typically processed and dispatched within 3–5 business days from the date of order confirmation and successful payment unless otherwise stated on the product page.
Custom, personalised, and bulk orders require approximately 45 days from order confirmation unless otherwise communicated.
Once your order has been dispatched, you will receive an email or SMS containing your tracking details.
Delivery Timelines
Estimated delivery timelines after dispatch are:
Metro Cities: 2–5 business days
Non-Metro Locations: 4–8 business days
Delivery timelines are estimates only and may vary due to weather conditions, public holidays, courier delays, operational issues, or circumstances beyond our control. Estimated delivery timelines after dispatch are two to five business days for most metro cities and four to eight business days for other locations across India. Delivery timelines are estimates only and may be affected by weather conditions, public holidays, festivals, courier delays, or other circumstances beyond our control.
Once your order has been dispatched, you will receive a tracking link via email or SMS.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, parcel weight, and courier partner.
Customers are responsible for providing complete and accurate shipping information. Whipsicles shall not be responsible for delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete addresses.
Local pickup is available only for select pin codes in Thane. Customers may collect their order in person or request a local delivery at an additional charge.
Local Pickup
Local Pickup is available only for select pin codes in Thane, Maharashtra.
Customers choosing this option may:
Collect their order in person from our pickup location,
or (for Thane and Mumbai)- arrange a local delivery through services such as Porter or other local courier partners at an additional charge.
Once an order has been collected by the customer or handed over to a customer-arranged delivery partner, the responsibility and risk of loss or damage passes to the customer.
Returns & Refunds
Due to the hygienic and personal care nature of our products, all sales are final. We do not accept returns or exchanges on opened, used, or correctly supplied products.
However, we will gladly assist you if:
1. You receive a damaged product.
2. You receive an incorrect product.
3. Your order is incomplete.
To request assistance, please email whipsicles@gmail.com within 24 hours of delivery with:
1. Your order number.
2. Clear photographs of the product.
3. A continuous, unedited unboxing video.
Once verified, we may, at our sole discretion, offer a replacement, store credit, or refund where appropriate.
Refunds, where approved, will be processed to the original payment method within 7–10 business days after approval.
Cancellations
Orders may be cancelled within 24 hours of placement, provided production or dispatch has not commenced.
Cancellation requests should be emailed to whipsicles@gmail.com along with your order number.
Orders that have already been packed, dispatched, or shipped cannot be cancelled.
Custom-made, personalised, made-to-order, and bulk orders cannot be cancelled, modified, or refunded once production has begun.