Terms of service

Last Updated: 24 October 2026

Overview

This website is operated by Whipsicles. Throughout the Website, the terms "we", "us", "our", and "Whipsicles" refer to Whipsicles. By accessing our Website, browsing our products, creating an account, or purchasing from us, you agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy, Disclaimer, and any other policies published on this Website.

These Terms apply to all users of the Website, including visitors, customers, vendors, merchants, and contributors of content.

If you do not agree with these Terms, you must not use this Website or any of our services.

We reserve the right to modify these Terms at any time by updating this page. Continued use of the Website after such changes constitutes your acceptance of the revised Terms.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products and services. Payments may be processed securely through Razorpay and other authorised payment gateway providers.

SECTION 1 – Online Store Terms

By using this Website, you represent that you are at least eighteen (18) years of age or are using this Website under the supervision of a parent or legal guardian.

You agree to use this Website only for lawful purposes and in compliance with all applicable laws and regulations.

You shall not use our Website or products for any unlawful, fraudulent, harmful, or unauthorised purpose, nor shall you violate any applicable laws, including intellectual property laws.

You agree not to upload viruses, malware, malicious code, or any software intended to disrupt or interfere with the operation or security of this Website.

You shall not attempt to gain unauthorised access to our Website, customer accounts, servers, databases, payment systems, or any restricted areas.

Any breach of these Terms may result in suspension or termination of your access to the Website and cancellation of pending orders without prior notice.

SECTION 2 – General Conditions

We reserve the right to refuse service, cancel orders, restrict purchases, or terminate accounts at our sole discretion where necessary to protect our business, customers, or comply with applicable law.

You understand that information transmitted through this Website, excluding payment information, may be transferred over various networks and adapted to technical requirements. Payment information is processed securely through trusted third-party payment gateways, and Whipsicles does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

You agree not to reproduce, duplicate, copy, distribute, modify, sell, scrape, or commercially exploit any portion of this Website, including its content, product descriptions, photographs, branding, packaging designs, graphics, or other intellectual property, without our prior written permission.

The headings used in these Terms are provided for convenience only and shall not affect their interpretation.

Failure by Whipsicles to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

SECTION 3 – Accuracy, Completeness And Timeliness Of Information

We strive to ensure that all information on this Website is accurate and up to date. However, we do not warrant that all information, including product descriptions, ingredient lists, pricing, availability, or images, is always accurate, complete, current, or free from errors.

The content on this Website is provided for general information only and should not be relied upon as the sole basis for making purchasing decisions.

As our products are handmade in small batches, slight variations in colour, fragrance, texture, design, botanical decorations, and appearance are natural and do not affect product quality. Product photographs are for illustrative purposes only and may differ slightly from the products you receive.

Natural ingredients such as plant oils, butters, clays, botanicals, and essential oils may vary in colour, fragrance, or appearance due to seasonal and natural variations. These changes are normal and are not considered defects.

We reserve the right to update, modify, or remove any information on this Website, including product details, prices, policies, or availability, without prior notice. It is your responsibility to review this Website periodically for updates.

SECTION 4 – Modifications To The Service And Prices

Prices for our products are subject to change without prior notice.

Whipsicles reserves the right to modify, suspend, discontinue, or update any product, service, collection, pricing, promotion, or Website content at any time without liability.

We may improve product formulations, fragrances, ingredients, packaging, sizes, or designs as part of our ongoing product development. Such updates do not create any obligation to continue offering previous versions of a product.

We reserve the right to limit sales of any product to any person, household, business, or geographical region where permitted by law.

In the event of pricing errors, technical errors, or inaccuracies affecting an order, Whipsicles reserves the right to cancel or refuse the order. If payment has already been received, an appropriate refund will be processed through the original payment method.

SECTION 5 – Products Or Services

Certain products or services may be available exclusively through this Website and may be offered in limited quantities. All purchases are subject to product availability.

Whipsicles specialises in handcrafted bath and body products. Due to their handmade nature, slight variations in colour, fragrance, texture, weight, design, swirl patterns, and botanical toppings may occur. These variations are natural and shall not be considered defects.

We make every effort to display product colours and images accurately; however, actual colours may vary depending on your screen settings and the natural characteristics of handmade products.

Our products are intended for cosmetic and personal care use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers are responsible for reviewing ingredient lists before purchasing. If you have known allergies, sensitive skin, or any medical condition, we recommend consulting a healthcare professional before use.

We strongly recommend performing a patch test at least 24 hours before first use. Discontinue use immediately if irritation or discomfort occurs.

Whipsicles shall not be liable for allergic reactions, misuse of products, improper storage, failure to follow product instructions, or use contrary to the intended purpose.

Products containing natural ingredients may change slightly in colour, fragrance, or appearance over time. Such changes are normal and do not affect product quality or intended use.

Custom-made, personalised, and bulk orders are produced specifically for each customer and cannot be cancelled, modified, exchanged, or refunded once production has commenced, except where required by applicable law.

We reserve the right to discontinue any product or limit quantities offered for sale at any time without prior notice.

SECTION 6 – Accuracy of billing and account information

We reserve the right to refuse, limit, or cancel any order placed through our Website at our sole discretion. Orders may be cancelled due to product unavailability, pricing or technical errors, suspected fraudulent activity, payment issues, or any violation of these Terms.

Your order is confirmed only after successful payment and acceptance by Whipsicles. An order confirmation email or message does not constitute acceptance of your order until it has been processed.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method in accordance with our Cancellation & Refund Policy.

You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases. Whipsicles shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by you.

We reserve the right to restrict or refuse orders that appear to be placed by dealers, resellers, distributors, or for commercial resale without prior written approval.

SECTION 7 – Optional Tools

Our Website may provide access to third-party tools, applications, or integrations that are operated by independent service providers.

These tools are provided on an "as is" and "as available" basis. Whipsicles does not monitor or control these third-party services and makes no warranties regarding their availability, accuracy, functionality, or security.

Your use of any third-party tool is entirely at your own risk and subject to the respective provider's terms and privacy policies.

We reserve the right to introduce, modify, suspend, or discontinue any tools, features, or services available on the Website without prior notice.

SECTION 8 – Third-Party Links

This Website may contain links to third-party websites, applications, payment gateways, courier services, social media platforms, or other external resources that are not owned or controlled by Whipsicles.

These links are provided solely for your convenience. Whipsicles does not endorse or assume responsibility for the content, policies, products, services, or practices of any third-party website.

Your use of third-party websites is entirely at your own risk and subject to their respective terms and privacy policies.

Whipsicles shall not be liable for any loss, damage, or dispute arising from your use of or reliance on any third-party website, service, or product.

SECTION 9 – User Comments, Feedback And Other Submissions

We welcome your feedback, reviews, suggestions, testimonials, photographs, and other submissions to help improve our products and services.

By submitting any comments, reviews, photographs, videos, testimonials, ideas, suggestions, or other content to Whipsicles through our Website, email, social media, or other communication channels, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, publish, edit, translate, display, and share such content for marketing, promotional, editorial, or business purposes.

You represent that any content submitted by you is accurate, does not violate the rights of any third party, and does not contain unlawful, defamatory, abusive, offensive, misleading, or infringing material.

Whipsicles reserves the right, but is not obligated, to review, edit, remove, or refuse any content that violates these Terms or is otherwise considered inappropriate.

We are under no obligation to maintain submissions in confidence, provide compensation, or respond to any submissions received.

SECTION 10 – Personal Information

Your submission of personal information through this Website is governed by our Privacy Policy, which forms an integral part of these Terms of Service.

By using our Website or placing an order, you consent to the collection, use, storage, processing, and disclosure of your personal information in accordance with our Privacy Policy and applicable laws of India.

We collect only the information necessary to process orders, provide customer support, improve our services, comply with legal obligations, and communicate with you regarding your purchases.

While we take reasonable measures to protect your personal information, no method of electronic transmission or storage is completely secure. By using our Website, you acknowledge and accept these inherent risks.

For more information about how we collect, use, store, and protect your personal information, please refer to our Privacy Policy.

SECTION 11 – Errors, Inaccuracies And Omissions

Occasionally, our Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, pricing, promotions, shipping charges, availability, delivery timelines, or other information.

Whipsicles reserves the right to correct, update, or remove such information and to cancel or refuse orders affected by any error, at any time and without prior notice, including after an order has been placed.

If payment has already been processed for a cancelled order, the applicable amount will be refunded to the original payment method in accordance with our Cancellation & Refund Policy.

We undertake no obligation to update information on this Website except where required by applicable law.

SECTION 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – Disclaimer Of Warranties & Limitation Of Liability

This Website and all products and services offered by Whipsicles are provided on an "as is" and "as available" basis without any express or implied warranties, except as required under applicable law.

While we strive to provide accurate information and high-quality products, we do not warrant that the Website will always be uninterrupted, secure, error-free, or that all information will remain accurate or current at all times.

Whipsicles products are handmade cosmetic and personal care products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers are responsible for reviewing ingredient lists before purchase and performing a patch test before first use. Individual results may vary depending on skin type, allergies, sensitivities, storage conditions, and usage.

Whipsicles shall not be liable for allergic reactions, misuse of products, failure to follow instructions, improper storage, or use contrary to the intended purpose.

To the fullest extent permitted by law, Whipsicles, its owners, employees, affiliates, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or economic damages arising from the use of this Website or our products, including loss of profits, revenue, data, goodwill, or business opportunities.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.

SECTION 14 – Indemnification

You agree to indemnify, defend, and hold harmless Whipsicles, its owners, employees, affiliates, contractors, suppliers, service providers, successors, and assigns from and against any claims, losses, damages, liabilities, penalties, costs, or expenses, including reasonable legal fees, arising out of or related to your breach of these Terms, misuse of the Website or products, violation of any applicable law, infringement of third-party rights, or any content submitted by you.

This obligation shall survive the termination of your use of the Website.

SECTION 15 – Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable by a court or competent authority, that provision shall be deemed severed only to the extent necessary, and the remaining provisions shall continue in full force and effect.

If any invalid provision can be modified to make it enforceable while preserving its intent, it shall be interpreted accordingly to the fullest extent permitted by law.

SECTION 16 – Termination

These Terms of Service remain in effect unless terminated by either you or Whipsicles.

You may stop using our Website at any time. Whipsicles reserves the right to suspend or terminate your access to the Website, cancel orders, or refuse future purchases without prior notice if you violate these Terms, engage in fraudulent or unlawful activity, misuse our Website or products, or act in a manner that may harm Whipsicles, its customers, or third parties.

Termination shall not affect any rights, obligations, liabilities, or claims that arose before the date of termination. Provisions relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution shall survive termination.

SECTION 17 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy, Disclaimer, and any other policies published on this Website, constitute the entire agreement between you and Whipsicles regarding your use of this Website and supersede all prior communications, understandings, or agreements, whether written or oral.

Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right or any other provision.

If any ambiguity arises in the interpretation of these Terms, it shall not be construed against the drafting party.

SECTION 18 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the Website, or the purchase of products from Whipsicles shall be subject to the exclusive jurisdiction of the competent courts in Thane, Maharashtra, India.

Where reasonably possible, both parties agree to first attempt to resolve any dispute amicably through good-faith discussions before initiating legal proceedings.

SECTION 19 – Changes To TERMS OF SERVICE

Whipsicles reserves the right to update, amend, modify, or replace these Terms of Service at any time by publishing the revised version on this Website.

Changes shall become effective immediately upon publication unless otherwise stated. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to remain informed of any updates.

SECTION 20 – Contact Information

If you have any questions regarding these Terms of Service, our products, or any of our policies, you may contact us using the details below:

Whipsicles

Email: whipsicles@gmail.com

WhatsApp: +91 9987515550

Instagram: @whipsicles

Business Address: Siddhachal Phase 1, Near Vasant Bihar, Pokhran Road no.2, Thane West, 400610, Maharashtra, India.

For queries relating to orders, shipping, returns, custom orders, or general customer support, please contact us through the above channels. We aim to respond to all enquiries within a reasonable timeframe.